terms of service

Last updated: 1 July 2026

These terms are a legal agreement between you and Coalface Tasks (“we”, “us”, “our”) covering your use of our website, our hosted application, and the WordPress and Shopify plugins and apps we publish (together, the “Service”). By creating an account or installing any of our products, you agree to these terms. If you do not agree, do not use the Service.

1. Who we are

The Service is operated by a UK-based sole trader. You can reach us atprivacy@coalfacetasks.com, including for our registered contact details.

2. Your account

You must provide accurate information, keep your credentials secure, and are responsible for all activity under your account. You must be at least 18, or the age of majority in your jurisdiction, and authorised to act for any organisation you register on the Service. You are responsible for the conduct of anyone you invite into your workspace.

3. Acceptable use

You agree not to:

• use the Service unlawfully or to store or transmit unlawful content;
• attempt to breach, probe or circumvent the security of the Service;
• interfere with or disrupt the Service or its infrastructure;
• resell or provide the Service to third parties except as expressly permitted;
• reverse engineer the hosted Service except to the extent the law permits.

You are solely responsible for the content you create, upload or sync through the Service, and for having the right to do so.

4. Payments & billing

Paid plans are billed through Paddle, which acts as our Merchant of Record and reseller. Your purchase is also subject to Paddle’s terms and privacy notice. Paddle handles payment processing and applicable taxes. Fees are billed in advance on the interval you select. Refunds are governed by our refund policy. We may change our prices on reasonable notice; changes apply from your next billing period.

We keep billing and transaction records for 7 years in order to meet our UK accounting and tax obligations, as described in ourprivacy policy.

5. Your data & backups

You retain ownership of the content you put into the Service. You can export your data at any time in open formats. While we take reasonable measures to protect and back up data held in our hosted Service,you are responsible for maintaining your own independent backupsof any content that matters to you — including content on your own WordPress or Shopify sites.

6. WordPress & Shopify products

We publish plugins and apps that install into websites and stores you control. These products interact with your own site’s data and, where you enable it, sync that data with the hosted Service. You are responsible for testing our products in a safe environment, for keeping your own site backed up before and during installation, updates and syncing, and for the compatibility of our products with your themes, plugins, hosting and other software. We are not responsible for changes to, corruption of, or loss of data on your own sites or stores arising from installing, updating, configuring, syncing or removing our products.

7. Service availability

We work hard to keep the Service available but do not guarantee it will be uninterrupted or error-free. We may modify, suspend or discontinue features, and may carry out maintenance, with reasonable notice where practical. The Service is provided “as is” and “as available”.

8. Warranties

To the fullest extent permitted by law, we disclaim all implied warranties, including those of merchantability, fitness for a particular purpose, and non-infringement. Nothing in these terms limits the statutory rights of a consumer that cannot lawfully be limited.

9. Limitation of liability

To the fullest extent permitted by law, and except for liability that cannot lawfully be excluded (such as for death or personal injury caused by our negligence, or for fraud):

• we are not liable for any loss of, or corruption or unavailability of, data, whether held in the hosted Service or on your own WordPress, Shopify or other sites;
• we are not liable for loss of profits, revenue, business, goodwill, anticipated savings, or for any indirect, special or consequential loss;
• our total aggregate liability arising out of or in connection with the Service and these terms is limited to the greater of the total fees you paid us in the 12 months before the event giving rise to the claim, or £100.

You acknowledge that the fees reflect this allocation of risk, and that you are responsible for keeping independent backups as described above.

10. Indemnity

You agree to indemnify us against claims, losses and costs arising from your misuse of the Service, your content, or your breach of these terms or of applicable law.

11. Suspension & termination

You may stop using the Service and close your account at any time. We may suspend or terminate access if you breach these terms, fail to pay, or where necessary to protect the Service or other users. On termination your right to use the Service ends; you can export your data beforehand, and we handle residual data as set out in our privacy policy.

12. Changes to these terms

We may update these terms from time to time. Material changes will be reflected by the “last updated” date above, and continued use of the Service after a change means you accept the updated terms.

13. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, subject to any mandatory consumer-protection rights in your country of residence.

Questions about these terms? Email privacy@coalfacetasks.com.